Troubleshooting

Something broke? Don’t panic. Run these first, in order:

First 60 seconds


openclaw status
openclaw status --all
openclaw gateway probe
openclaw logs --follow
openclaw doctor

If the gateway is reachable, deep probes:


openclaw status --deep

Common “it broke” cases

`openclaw: command not found`

Almost always a Node/npm PATH issue. Start here:

Install (Node/npm PATH sanity)

Installer fails (or you need full logs)

Re-run the installer in verbose mode to see the full trace and npm output:


curl -fsSL https://molt.bot/install.sh | bash -s -- --verbose

For beta installs:


curl -fsSL https://molt.bot/install.sh | bash -s -- --beta --verbose

You can also set CLAWDBOT_VERBOSE=1 instead of the flag.

Gateway “unauthorized”, can’t connect, or keeps reconnecting

Control UI fails on HTTP (device identity required)

`docs.molt.bot` shows an SSL error (Comcast/Xfinity)

Some Comcast/Xfinity connections block docs.molt.bot via Xfinity Advanced Security. Disable Advanced Security or add docs.molt.bot to the allowlist, then retry.

Xfinity Advanced Security help: https://www.xfinity.com/support/articles/using-xfinity-xfi-advanced-security
Quick sanity checks: try a mobile hotspot or VPN to confirm it’s ISP-level filtering

Service says running, but RPC probe fails

Model/auth failures (rate limit, billing, “all models failed”)

`/model` says `model not allowed`

This usually means agents.defaults.models is configured as an allowlist. When it’s non-empty, only those provider/model keys can be selected.

Check the allowlist: openclaw config get agents.defaults.models
Add the model you want (or clear the allowlist) and retry /model
Use /models to browse the allowed providers/models

When filing an issue

Paste a safe report:


openclaw status --all

If you can, include the relevant log tail from openclaw logs --follow.